Certain offerings may be available as merchandise and goods, workshops and other ticketed events, special or custom orders, pre-orders, or backorders. This cancellation policy outlines how these types of purchases can be changed or canceled.
➤ MERCHANDISE AND GOODS
Once an order for merchandise or goods is placed, the fulfillment process immediately begins. Orders are typically shipped on the same day or the next business day after placement. Orders may be cancelled up until it has been marked as "FULFILLED" by staff. If you wish to change or cancel your order, please log in to your customer account and cancel the order on your end. This is the fastest way to cancel any orders, as we may not be available to respond to your email request before your order is shipped.
Please note that once your order has left our location, we cannot make any further changes or cancel your order.
➤ WORKSHOPS, CLASSES, AND EVENTS:
Purchasing a ticketed event, such as a workshop or class, reserves a seat for an in-person or virtual (online session). Ticket availability is based on factors such as meeting capacity, materials, venue or platform costs, and food and beverage (if applicable).
Reservations may be canceled at any time, though cancellation fees may apply depending on the event type. Refunds may not be issued if the cancellation is not made within the required time frame. Free events do not incur any cancellation fees.
Eventbrite order confirmation emails contain links to the order, where cancellations can be processed. Alternatively, cancellations can be requested by email at info@jordanbeads.com. Please review the workshop policy for details.
➤ SPECIAL AND CUSTOM ORDERS:
For specialized or custom orders, payment authorization is required before processing. This may involve a deposit or full payment, depending on the order requirements.
A designated time frame will be provided to complete any remaining balance, shipping costs, and applicable taxes before the order is shipped. If a specialized or custom order is canceled after a deposit or full payment has been made, the deposit amount will be retained, and any remaining balance may be refunded.
➤ PRE-ORDERS:
A pre-order purchase secures an item that is scheduled to become available later. Full payment, including shipping costs and any applicable taxes, is required at checkout.
Pre-orders may be canceled at any time before the item has been shipped. Once a pre-order has been shipped, it can no longer be canceled and will be subject to the refund policy.
➤ BACKORDERS:
Some items sell very quickly; however, only in-stock items are available for purchase. As a result, we do not accept backorders for any products. Because many products are handmade, identical restocks cannot be guaranteed—though similar items may become available.
➤ STOCK SHORTAGES AND MAIL DISPATCH DELAY:
In the event a product is no longer available due to stock shortages or mail dispatch delay, the order will be cancelled, and payment will be fully refunded to the original payment method provided at checkout or mailed via post (for cashier checks).