To ensure fast and secure delivery, orders are shipped using trusted carriers such as USPS, DHL, UPS, and FedEx. Most orders are shipped within two (2) business days of purchase.
Some items, particularly international shipments, may incur higher shipping costs. Shipping rates are automatically calculated at checkout. Shipping costs may be adjusted when necessary to reflect the actual cost of shipping. If a different or less expensive shipping method is required, notification will be provided by email as soon as possible.
➤ INSURANCE COVERAGE:
All items sold and shipped are insured to the full value. Insurance coverage of up to $200 USD is included for all domestic and international orders and is added to the shipping cost.
Coverage is for loss, damage, or shortage to the original merchandise shipped, plus the original shipping cost only.
Refer to the shipping protection coverage page for additional information.
➤ IMPORT DUTIES & TAXES:
International customers are responsible for any import duties, taxes, or customs fees required by their country. Customs processing may cause delays; once your order has reached customs, it is the customer’s responsibility to contact the carrier and settle any fees. If a customer declines to pay the required customs charges, the shipment may be returned or destroyed by customs.
JORDAN BEADS does not issue refunds for goods or shipping costs when a parcel is refused due to unpaid duties. Shipments rejected or returned due to unpaid customs fees may also incur a redirection or return fee charged by the carrier. These fees are the responsibility of the customer.
➤ ORDER TRACKING/TRACING:
Once your order is processed, you will receive a confirmation email from JORDAN BEADS with tracking information. Please check your email and spam folder if you haven't received the confirmation email. You can also contact us if you need the shipping confirmation email resent.
Track your order using the links below:
| United States Postal Service (USPS): | https://tools.usps.com/tracking/?locationId=1384075 |
| United Parcel Service (UPS): | ups.com/track?loc=en_US |
| DHL: | https://www.dhl.com/us-en/home/tracking.html |
| FedEx: | https://www.fedex.com/en-us/tracking.html |
➤ RETURN SHIPPING:
The customer is responsible for return shipping costs and all associated fees, if applicable. If shipping to the buyer was free, return shipping costs will be retained from the refund. Return shipments must be returned with insurance coverage included and paid by the customer.
Returns sent without a tracking number that result in lost goods will not be refunded, as we are unable to verify that the item was shipped.
➤ INCORRECT MAILING ADDRESS:
If an incorrect shipping address was entered, contact us immediately. Address changes cannot be made after an order has shipped, but the courier may be able to assist with redirection services. Orders returned to us due to an incorrect address may be shipped at the customer’s expense. However, shipment insurance does not cover any parcel and its contents which is addressed incorrectly.