Our inventory is precious, fragile, and irreplaceable. There is always a risk of damage or loss during transit. For this reason, we make every effort to ensure that you understand the actual size, state, and condition prior to purchase. We guarantee the authenticity of every bead and provide a comprehensive description.
Please consider that the photos are much larger than the actual item, giving it a larger appearance due to the close-up view, and making details of a product more pronounced than they truly are. Keep in mind that individual monitor settings can significantly affect how colors appear, so the shades you see on your screen may differ slightly from how they look in person. We encourage customers to ask as many questions as they like.
We hope you are satisfied with your merchandise; however, if you are not for any reason, we allow returns within seven (7) calendar days of receipt of the product. We do not accept returns for the following items:
- Cut, broken, or restrung bead strands
- Necklaces
- Custom jewelry
- Sale or clearance items
To be eligible for a return, items must be in the same condition you received them: uncut, unworn or unused, with tags, and in its original packaging. You'll also need the receipt, order number, or proof of purchase. Jordan Beads reserve the right to refuse returns if items are used, worn, damaged, or incomplete. A full refund will be issued, less applicable shipping and insurance costs and a 10% restocking fee based on the returned merchandise total.
Please contact us before initiating any return shipments.
➤ EXCHANGES:
Some items, particularly unique, one-of-a-kind, or out-of-stock items, may not be eligible for exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
➤ DAMAGES, INCOMPLETE ORDERS, & OTHER ISSUES:
Please inspect your order upon delivery and contact us immediately if your order is incomplete, defective, damaged, or incorrect, so we can promptly evaluate the issue and make it right.
Email us with 1–3 clear photos of the incomplete, damaged, or incorrect item(s). Once verified, we will arrange a replacement or authorize a return with a refund for the affected item(s). If a defective, damaged, incomplete order, or incorrect item is received, return shipping costs will be covered for shipments originating within the United States.
➤ STORE CREDIT & REFUNDS:
Customers who prefer not to receive their refund payment onto the original payment method used for purchase may request store credit. Buyers must have a customer account for store credit to be given.
Refund amounts or store credit will not include any promotional discount or coupon applied to the original order.
Approved refunds are processed to the original payment method within ten (10) working/business days. Please allow additional time for your bank or credit card provider to finalize and post the transaction. If more than fifteen (15) business days have passed since approval, please contact customer support for assistance.