Insurance coverage is available for purchase at checkout for all domestic and international orders. Coverage is for loss, damage, or shortage to the original merchandise shipped, plus the original shipping cost only. Return shipments must be returned with insurance coverage included and paid by the customer.
The following is a list of exclusions. These are NOT covered:
- Non-arrival of any merchandise due to customers providing the wrong mailing address.
- Packages, parcels, and merchandise that are rejected by the receiver or customer, encompassing loss, damage, shortage, or non-arrival.
➤ HOW TO FILE A CLAIM:
To initiate a claim, contact us within seven (7) days of delivery. For us to efficiently process your claim, we will require the following details:
- Proof of purchase (Receipt or Order number)
- Discovery date of your damaged or lost package
- Image of damaged package and/or damaged merchandise (if applicable)
- Written confirmation from the courier indicating that the merchandise was lost during transit (if applicable). Alternatively, providing a screenshot of an email from the courier stating the package was lost is also acceptable.
➤ CLAIMS PROCESS:
Once we receive the necessary information, we can process your claim. You will be required to complete and sign a claim statement/affidavit. This is a form document that allows you to indicate loss or damage.
Once we receive the required form document, please allow 14 business days for us to complete your claim and issue a refund.